One of the concepts that we Thai people value is called “greng jai” or “kreng jai”. This concept can be easily explained by an example in my office.

My boss (who is a farang and makes me work overtime for no extra salary and now makes me work on Saturdays) tries very hard to make our office more like a western office in terms of how the staff and their superiors interact with each other. He really wants us to talk to him or our superior if we have a problem or have an idea/suggestion about how to improve the way we work. He has been getting quite annoyed because of what he sees as a lack of interest from the Thai staff in making these kinds of comments and suggestions. But the truth is we are interested but it’s really against out nature to speak up and make these kind of comments. This is not because we feel like our ideas are not good or anything silly like that. This is because we feel grateful to our superiors and our boss for (a) giving us the job and (b) the help and teaching and guidance etc that they give to us as our superiors. In turn, with the staff who work below me, I also teach and guide and help. This is how everyone can improve. If I start to criticise, even in a nice way, the system or process that my superior put in place, how can this possibly not be impolite? Criticism is never nice.

But my boss gets frustrated about this and sometimes rants about how farang workers are better than Thai workers. Actually this is not true, because if farang workers always criticise, even in a nice way, then how can they be concentrating on doing their best job? Their superiors are there usually because of a system of meritocracy (although I sometimes wonder with my Boss) and only when I know everything my boss knows can I legitimately make a suggestion for improvement on his way of working. Thai workers get blamed of playing a political game by not contructively criticising things (”She just wants to protect her job and be everyone’s friend) but actually a Farang worker who makes all sorts of suggestions is doing the political game herself! She is hoping to be noticed or have a great idea which unfairly promotes her before her skills actually match the position she is interested in.

I’m just fed up of hearing that farang work ethics are better, more developed, more advanced, more modern etc than Thai work ethics. Yes they’re different but clearly the Thai harmony in an all Thai office is more condusive to work and therefore, much better. Why do farang countries make more money? That’s a historical question and nothing to do with work ethic!

This way of thinking goes right through everything beyond the workplace. Farangs think they are better and don’t hesitate to tell a Thai person how a particular thing in our country is better someplace else. But did the farangs ever consider that they might not be helping, trying to force their farang ways onto Thai people? Farangs think they are so good at everything, but compared to what? Maybe if Thai people could work in a Thai way then you could actually create some synergy rather than the constant conflict (at least there’s constant conflict in my office) and everyone could make more money. My boss seems to think he can personally alter centuries of national character traits. The arrogance is amazing. My boss doesnt even make much money, I’ve seen his car and house.